Refund and Exchange Policy for Daripada.com
Effective Date: September 5, 2024.
At Daripada, we are committed to ensuring customer satisfaction. This Refund and Exchange Policy outlines the terms under which refunds and exchanges are processed. Please read it carefully before making a purchase.
1. Refund Policy
Unopened Items
We accept returns and provide refunds for unopened items within 30 days of the delivery date. To qualify for a refund, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (e.g., order number or receipt).
To initiate a return, please contact us with your order details. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed back to your original method of payment within 7-10 business days.
- Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for covering the shipping costs of returning the item to us.
Opened Items
For opened items, refunds are typically not offered. However, in certain cases, we may review the request on a case-by-case basis. Such refunds will be granted at our discretion as an act of goodwill, but they are not guaranteed.
To inquire about a refund for an opened item, please contact us with the details of your case.
2. Exchange Policy for Defective Items
We offer 1-to-1 exchanges for defective items, provided that:
- The item is found to be defective upon arrival or becomes defective within 30 days of receipt.
- You provide proof of purchase.
Exchange Process
- Contact Us: Please email us at [insert contact email] with details of the defect and any supporting photos.
- Shipping the Item: It is the customer’s responsibility to send the defective item back to us. You will bear the shipping costs associated with sending the item for exchange.
- Processing Time: Once we receive and inspect the defective item, we will confirm the exchange, and the replacement item will be sent to you, subject to product availability and logistics. If the item is out of stock, we will inform you of the next steps, which may include an alternative product or a refund.
3. Conditions and Limitations
- We generally do not offer refunds except for unopened items or as part of our goodwill policy for opened items.
- Shipping Costs: You are responsible for paying for the shipping costs to return any item to us, including defective items. Shipping costs for replacement items (in the case of defective products) will be covered by us.
- Inspection Required: All items sent back for refund or exchange will be inspected to ensure they meet our policy requirements.
4. Contact Information
If you have any questions or need to request a refund or exchange, please contact our customer service team.
We are here to assist you and will strive to resolve any issues with your purchase promptly.